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Customer Service Supervisor

Customer Service Supervisor
Company:

Kompas Gramedia

Place:

Jakarta

Job Function:

Customer Service

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Details of the offer

Provide pick-up/customer complaint tickets to AgentsAnalyze tickets regularlyCreate Segregation and Break Schedules for AgentsCase escalation both internal and vendorMonitoring shipments through internal KGX or VendorsProvide approval of claim for damage or loss customer goodsConduct monthly coaching to AgentsProvide training to Agents (Frontline, Backline, Key Account)Minimum Diploma III of all majorMinimum 1 year experience as Customer Service SupervisorMinimum 2 years experience as Customer Service StaffHave a good communication skillsHave a good administration skillProficient in using computer (Ms. Office)Preferably fluent in English both writen and oralDiligent, organized and detail oriented

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Job Function:

Requirements

Customer Service Supervisor
Company:

Kompas Gramedia

Place:

Jakarta

Job Function:

Customer Service

Report this offer

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