Customer Support Specialist With German

We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.At this point we are looking for an experience **Customer Support Specialist** to welcome to our team.**Your responsibilities will be**:- Answering chat messages of our guests- Answering phone calls of guests- Working with web-based IT systems like reservations systems, online keyless access systems, call center solution- Troubleshooting and solving guest problems with our team**Our future customer service manager has these characteristics**:- High English level (C1) and German (C1)- Work experience as a customer service- Quick comprehension and organization- Ability to work independently- Stress resistance- Sense of responsibility for apartments and guests- A great advantage will be if you are familiar with programs like PMS "Guesty", CLINQ call center workOS and have experience in hospitality.**We offer**:- We have 2 options of work shifts - late shifts on weekends from 14:30-23:00 CET and night shifts from Monday to Friday 22:30-07:00 CET time - you can choose any you like- 2 weeks training- Full-time work with the contract, 100% remotely- Competitive salary depending on your results, starting at 1000 EUR- The high flexibility of working hours and flexible workload (KPIs)- Friendly, positive and fast-growing team**We would appreciate it** if you start the cover letter with "You won't find a better Customer Service Specialist than me, as "Art der Stelle: VollzeitGehalt: ab Rp15.367.000 pro Monat