Customer Advisor Nespresso

**Key Responsibilities**:- Generate and processes merchandise data as necessary.- Ensure end to end follow up on customers issue from ticket raised till solution given and case closed.- Be responding to customers on pre-sales/ after sale service too.- Understand customers' query and responds to them with correct information.- Escalate the ticket to related team/department if further clarification needed.- Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.- Ensure all documentation of order placement, invoicing and order delivery is done accordingly After Sales service / Customer Feedback / Servicing / Repair / Warranty.- Raise ticket on system and log customers issue (collecting customer particulars, entering information to the system).- Escalate the ticket to related team/department.- Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.**Requirements**:- Diploma or Bachelor degree holder any field.- Minimum 1 year experience in Customer Service, Sales in retail industry would be a plus.- Good in Microsoft Office specially Excel is a must.- Must be able to communicate in Bahasa and English- Proficient in Microsoft Office package and filing documents.