It Service Delivery Manager

Job Description & Responsibility :
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the operational context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Coach, mentor, motivate and supervise service delivery team members and influence them to take positive action and accountability for their assigned work

Requirements:
· Candidate must have minimum 3 (three) years’ experience in related position
· Candidate must possess at least Bachelor’s Degree in Computer Science / Information Technology / Electrical or equivalent
· Have knowledge of ITIL and certificate are preferred
· Strong customer service, project management, and quality control skills
· Excellent leadership and customer service skills
· Able to work under pressure and meet deadlines
· Able to demonstrate a high degree of flexibility including shift and out of hours working