Id - Customer Support (Internal Consultant)

Company DescriptionBelieve is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us one of the world's leading digital music companies whose moto is to shape the future of music. Believe's mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development, in all local markets around the world, with respect, fairness and transparency.Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It's an adventure, a human adventure, and one that is propitious and stimulating for all of us.Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you.**Job Description**:Part of our Sales team and based in Indonesia, you will be the local point of contact for our Customers.Customer Support team member will achieve his/ her mission by providing timely, qualitative and innovative answers with care and transparency using a high level of communication skills.As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.- Make sure to give efficient solutions and answers in a mínimal delay- Contribute to create resources in our knowledge base to improve the autonomy of our clients- Training & onboarding for Artists and Labels on our tools**Qualifications**:- Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc- Good communication skills- Problem solving mindset- Product knowledge- Attention to detail- Passionate about music and technology- Fluent in English and Bahasa IndonesiaAdditional InformationBelieve is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.