(Unicorn - Digital Bank) Customer Service

**About the Company**:Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia.Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit, digital investment and insurance brokerage services, fulfilling financial needs for a wide range of customers.Just now, our client has raised a total of $438.1M in funding over 10 rounds.**Responsibilities**:- Monitoring daily operations of quality team in Indonesia- Working closely with cross-function team to meet customer's quality standards- Handling customers' complaints, corrective action plan, and make continuous improvement- Handling internal process audit and prepare various quality reports- Providing technical advice on all quality issue and trouble-shooting**Requirements**:- Having 4+ years of managing experiences- Having bachelor degree in Total Quality Management (TQM) or related disciplines- Excellent proficiency in MS Office- Good knowledge of COPC, 6-Sigma, or Quality Tools- Fluency writing and speaking in English languageHaving 4+ years of managing experiences Having bachelor degree in Total Quality Management (TQM) or related disciplines Excellent proficiency in MS Office Good knowledge of COPC, 6-Sigma, or Quality Tools Fluency writing and speaking in English language