Head Of Customer Service Ea

**Role and responsibility**:- Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business or regional organization from a commercial and a technical point of view.- Ensure of achievement of CS - EA Business / Financial Objective to support overall BU achievements- Ensures obeying regional laws and regulations.- Ensures a proficient and capable Service workforce to conduct required service tasks in time and quality. Also promotes Sustainability & Digitalization portfolio within EA CS portfolio.- Provides the necessary work environment, tools and processes to optimally deliver services to customers.- Acts as escalation instance for resolving issues with service delivery and internal units.- Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff. (Service Function : Sales, Tender & Proposal, Promotors, Order Execution)**Requirements**:- Knowledge of LV/MV Switchgears, Protection & Automation is a must- Sales background, Independent charge, team leader with P/L accountability- Served markets: Indonesia, ASEAN markets- Portfolio includes; Digital retrofits, sustainable solutions, energy assessmentAt Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens' employees and thereby directly contributes to our business success.