Customer Service Manager

An established multinational with strong branding in the market is currently looking to grow its team in Jakarta with the recruitment of a capable Customer Service Manager.
About the Customer Service Manager Role:
Reporting to Head of Supply Chain, you will provide leadership to ensure customer satisfaction through the effective management of the customer service function.

Key Responsibilities:

Supervises/monitor the day-to-day activities of the customer service staff

Prepares budget recommendations. Implements cost controls to ensure budget parameters are not exceeded

Monitors unit activities for compliance to business procedures and workflows

Surveys the customer base to measure customer satisfaction relating to the sales process, product pricing, quality and support

Advises management of changing needs of customer base and recommends process changes to accommodate customer requirements

Responds to and resolves complex customer complaints

The successful Customer Service Manager will have strong supply chain in the FMCG industry with a minimum of seven years' working experience.

Key Requirements:

Proven leadership abilities and experience managing a small team

Ability to operate in an unstructured environment with an eye for streamlining and enhancing processes

Good communication and organisation skills to drive efficiency and accuracy Ideally exposure to both supply and demand planning with experience in S&OP

Sound business insight and wide functional experience

Excellent interpersonal and communication skills

This is an exciting opportunity to join a market brand that prides itself on fantastic company welfare.
If you are ambitious and enjoy a fast paced environment with progressive change, this Customer Service Manager job would be an ideal role for you. There will be opportunities for internal mobility within the organisation possibly in time to come.

Apply today or call me to discuss this exciting opportunity.