**Position Overview**: Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)**Key Responsibilities**:- Provides Desktop Support services for broader areas of the organization and for more complex systems and high priority business users.- Delivers technical and user support for system hardware, software and network connectivity across multiple groups / areas within the company.- successful installation, configuration, testing and modification of integrated hardware and software system components.- Identifies and resolves complex user incidents with all types of devises- Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.- Liaises with other Information Technology teams to ensure critical / complex issues are appropriately addressed in a timely manner.- Leads Desktop Support projects when required to address and resolve critical and complex system issues.- Responsible for local IT asset management.**Required Qualifications**: BA/BS degree and 4-6years' relevant experience OR equivalent combination of education and experience.**Requisition Employer Description**:- Why should you join Diebold Nixdorf?_- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._Areas of InterestInformation Security and TechnologyExperience LevelMid-Senior Level AssociateCountryIndonesiaPrimary LocationJakarta, IndonesiaRemote - Work from HomeYes
