About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Job Purpose
To provide clients with information about Standard Chartered Bank’s Premium Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
The Role Responsibilities
Sales
Interacting and understanding client’s profile and their needs. Focus on the analysis and satisfaction of clients’ financial needs and objectives. To capitalize on cross-sell opportunities To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
Service Quality
To achieve set targets in terms of service standards and client’s satisfaction scores for all calls and ensure quality standards.
Compliance Risk and Money Laundering Prevention Requirements
Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations. Processing and decision making as per Departmental Operating Instructions manual and within the timelines and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed from time to time. Upholding the values of the group & company at all time Compliance with all applicable rules / regulations and company group policies.
Contributes To
Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients Establish effective relationships with clients Give clients a positive impression of themselves and the Standard Chartered Bank Promote additional products to clients Collect and process additional valuable clients information and business intelligence.
Judgement / Complexity
Provide professional advice and alternatives/solutions to clients request and queries using Knowledge of bank’s products and services. Be flexible and sensitive to meeting clients needs Initiate and drive to achieve set targets and service standards. Have strong selling and inter-personal skills to handle clients and to sell bank products
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Our Ideal Candidate Graduate 2 years of experience in Sales(as per the job role) Excellent communication skills in written and verbal English Basic computer skills Strong service & Sales (as per the job role) Strong knowledge of bank’s products & services and willingness to learn new products Manage conflicts and solve problems Patient, Non-Confrontational, Resilient Positive, polite, cheerful and courteous Flexible to stretch and work across different calendar days and time zones in a week/month
