Service Delivery & Assurance Dispatcher Officer

PersyaratanBachelor's degree is preferable.Current and proficient user of WFM systems/tools for Fiber networks would be an advantageA proven ability to motivate teamsAble to operate MS Office Tanggung JawabManage Work Orders for customer installation and Fault RepairScheduling, dispatching to technician, ensure work is completedHandle complaint related to schedule installation & troubleshooting customer and create service calls as necessary.Create service schedules, assign calls to technicians, and ensure routes are completed.