About the Role
As our Product Researcher (Mixed Methods) for GoFood, you’ll be an instrumental cog in the Research & Insights wheel of Gojek that directly impacts the company’s way of developing product & strategy through user insights. Your main objective will be to run and manage research works to guide product development processes for the GoFood ordering stream. This requires a combination of strong technical research, problem solving capabilities, complemented by strong business acumen and organizational prowess. GoFood Researchers and Product team will be your companions during this ride. You'll have ample opportunity to flex your qualitative, quantitative, and analytical research skills, getting us even closer to building the largest and most preferred food delivery platform anywhere.
What You Will Do
Independently manage end-to-end research projects from scoping work, advising on suitable methodologies, designing and executing research plans, and reporting to the stakeholders
Advocate consumer-centric mindset and metrics to their stakeholders through persuasion, influence and inclusion to deliver insights that would inspire and spark actions
Engage with key internal and external stakeholders to fine-tune methodology and results
Influence team members to build discipline in documentation (such as reporting, filing, and repository management) to build team accountability
Lead and facilitate cadences between team members and stakeholders, and proactively give and seek constructive feedbacks to support product & business initiatives
What You Will Need
At least 3 years of experience or more in the field of UX research, digital product development, and/or product analytics
Intermediate to advanced experience and knowledge with qualitative methods, including: in-depth interviews, focus group discussion, concept testing, moderated & unmoderated usability testing, heuristics evaluation
Basic to intermediate understanding with some quantitative and analytics methods, including one of the following: customer segmentation, funnel analysis, data analysis, and triangulation
Able to design, execute, and analyze user research independently from start to finish
Understanding in product management, design strategy, data, design, operations, marketing and branding processes and able to collaborate effectively with those teams
Team leadership experience a must
Able to communicate and influence different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)
About the Team
Our GoFood Research team, a subsidiary of Gojek Research & Insights, consists of 8 researchers based in Indonesia. Working alongside Product Managers, Designers, Data, and Product Marketing, we are predominantly concerned with bringing user insights to generate product development. Our approach combines research methods, deep domain expertise on tech products, and analytical thinking. As a multidisciplinary team, we are working to deliver insights and recommendations by ways of merging qualitative, quantitative, analytical, and business research, which will help Gojek deliver the best food product for its users.
We're a small and tight-knit bunch of nerds and geeks who genuinely love diving head-first into a good research and analysis challenge, and end up having a lot of fun together in the process.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
