At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._**Job Summary**:We are looking for a Resource Planner who will be responsible for execute resource planning and scheduling for a defined area. Plan and schedule all types of field activities in a timely manner and with a high level of quality and stakeholder involvement, ensuring the right competence are assigned to the right demand at the right time and at the right cost. You will be working closely with our Field Engineers, Field Service teams and other departments, ensuring we attend service calls in the most efficient and effective way.**What you will do**:- As our Resource Planner, you will;- Dispatching and routing a team of Field Service engineers- Ensuring that response time targets are met in line with SLA's- Scheduling of engineers to ensure maximum productivity and efficiency- Daily tracking of outstanding parts and scheduling return to fits- Ensuring that agreed escalation and service processes are followed- Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources, cross regions or outsourcing resources.- Proactively plan the field force for internal training development in full and in time- Drive operational planning, forecasting for the market areas.- Participate in deploying visual management and KPIs for planning & scheduling.- Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization.**We believe you have**:- Bachelor's degree in a related field- Minimum 07 years as resource planning experience or previous customer services experience ideally in engineering service industry- Strong productivity focus Proven record of process implementation, discipline and organizational agility- Strong continuous improvement focus Demonstrated in Leadership Elements: Change, Collaborate and Perform- Very good command in English**We Offer You**- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape- A culture that pioneers a spirit of innovation where our industry experts drive visible results- An equal opportunity employment experience that values diversity and inclusion- Market competitive compensation and benefits with flexible working arrangements
