Role of Purposes: To support our business in the travel sector involves in refund ticket process. We are looking for a candidate who is proficient in GDS, has analytical thinking, and strong communication skill as a trainer. You will prepare, conduct Refund training and create the necessary notes required for the training.
Responsibilities: Conduct Refund training for existing members or new members Ensure the quality & effectiveness of each given training, design effective training programs Support and mentor trainees to achieve the best performance as per client expectation Maintain & upskill knowledge, systems, and skills in a scope of work Work side by side with Operations to capture and document new products and the processes from existing and new clients Create syllabus, process notes/ modules related to Refund, and keep it updated Be responsible for trainee's attendance record Manage training schedule and training requests for Refund Develop a program to assess the training need Create a Training Evaluation Form at the end of the training for training assessment and results Support Operations team on doing production when needed Submit production tracker and schedule report to the leader Share the progress of current training periodically with the leader Requirements: Have Bachelor's Degree in Education, Business, Tourism, or related field Have at least 2 years of professional experience in Airlines, GDS systems companies, Refund, and Travel BPO Know about GDS systems (reservation, issue, reissue, refund) Have the ability to prioritize and manage multiple tasks Have strong analysis skill Have strong written & reading skills in English & Bahasa Demonstrates a high level of attention to detail Certification from the training association is a plus Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software Be Part of ATI Journey : Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.
