Product Management - New Customer Experience

DepartmentProduct ManagementLevelExperienced (Individual Contributor)LocationIndonesia - JakartaThe Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan. Browse our Product Management team openings to see how you can make an impact with us.- Design and conduct researches in Indonesia, including:- Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products- Quantitative studies such as surveys to evaluate impact of product changes- Study competitor platforms and market trends to identify opportunities- Drive insight from market and data to develop a deep expertise and understanding of Shopee users- Design and launch initiatives to improve overall customer experience including but not limited to app refresh, new product launch, process and operational improvements- Collaborate with cross-functional teams to implement solutions and drive improvements in overall customer experience- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience**Requirements**:- Minimum 2 years of working experience in marketing, business development, strategy or related fields. Research or product management experience is a plus.- Strong communication skills in English and Bahasa Indonesia to facilitate discussions and collaborations across stakeholders- Ability to analyze and synthesize data from both quantitative and qualitative sources- Critical thinking and problem-solving skills- Ability to demonstrate strong experience in project and people management- Result-driven attitude and eagerness to adapt with the dynamic environment of e-commerce- Good communication and presentation skills