Operation Analyst

Analyze current operational process to identify problems & areas of improvementDoing research & benchmark for optimal workflow & processesDoing a Plan, Do, Check, Action (PDCA) cycle for operational processCoordinate with other team to plan for continuous improvementMonitor & Analyze customer support process flowEnsure data integrity for reporting & analyzing purposeRecommend/ develop tools or process to improve work efficiencyEnhance workflow & SOP to standardize processAnalyze operational data & information to make better decisionMeasure & report operational metricsMin 1 year working experience as an operation or analystHaving background in payment/ fintech/ financial industries is a plusEager to learn & explore new thingsStrong attention to detail & documentationSharp analytical thinking & data analysisFamiliar with operational framework & continuous improvementAble to prioritize, stay organized and meet critical deadlinesHave good verbal and written communication skillsFluency with Google Suite (especially Google Sheet)Willing to work at Sunter Agung, Jakarta Utara