· A customer insight community is like a brand’s private Facebook page to interact and learn from customers easily and safely over time. Customers get kudos, because we share back what we have been learning, which shows we care.· This is a new world where insights are part of a relationship, not separate from it. And this relationship, opens a spectrum of possibilities for insights and innovation, whether it is cocreation, design thinking, data integration or UX.· We use the latest technology that is developed in-house that integrates multiple features to aid in uncovering insights.Role and responsibilities:· Work closely with clients in planning a roadmap of community activities to answer business questions throughout the year· Guide clients through the process of creating a new community, developing a customised branded portal and managing the recruitment of members.· Oversee deployment of online and offline activities e.g. surveys, forums, live chats, focus groups, workshops on a weekly basis· Check & collect data and feedback from the activities, analyzing and summarizing findings for clients· Use the InSites Consulting storytelling approach and work with our designers to turn insights into compelling stories· Planning engagement, monitoring the community and drafting appropriate content such as newsletters and website updates· Engage with different stakeholders to deepen application of the community over time – driving ROI.We are looking for someone who has:· Around 4-6 years project and account management experience· Has a flexible mindset to apply both qualitative and quantitative methods of enquiry – blending approaches to release the full potential of a community· Is genuinely curious about what makes people tick, likes to ask people questions, and can communicate their hypotheses and ideas openly· Committed to getting a job done well, positive outlook, collaborative attitude· Confident presence, presentation and public speaking skills· Ideally has professional experience or exposure to online communities, social media or other forms of digital engagement· Strong in spoken and written English as well as Bahasa Indonesian.What’s in for you?· Build experience in the fastest growing area customer insights and intelligence· Gain exposure to unique portfolio of leading brands, across a variety of sectors· Collaborate with an entrepreneurial team in Jakarta.· Work in a great office environment - WeWork, in the heart of SCBD.· Competitive salary, medical benefits, annual leave
