The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:Update help content used by Knowledge Hub end users to service client inquires, as neededExecute work assigned, including annual review certification and change requestsServe as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approvalConduct needs assessment and update content or develop content related solutions according to business requirementsResearch and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changesMonitor work progression ensuring completion of assignments by requested due dateFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Evaluate team performance and perform continuous coaching for team development**Qualifications**:0-2 years relevant experienceProficient in Microsoft OfficeAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills**Education**:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.--------------------------------------------- **Job Family Group**: Operations - Core--------------------------------------------- **Job Family**: Operations Support-------------------------------------------------- **Time Type**: Full time-------------------------------------------------- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the " EEO is the Law " poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
