Customer Support

About the Assignment:- Guide our consumers and partners in using our products- Manage service inquiries and disputes arising from our consumers and partners- Provide excellent customer service to our consumer and partners base- Maintain good relationships and community-building efforts with our consumers and partners- Support projects from all verticals including registration, acquisition, and sales transaction.The Core Objectives:- Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they have difficulties.- To resolve consumers' and partners' problems quickly and effectively with empathy and care.- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)Essential Experience / Criteria (mandatory):- Min D3/S1 any major With a GPA of 2,75- Clear Articulation and good communication in Bahasa- Have experience in the customer service area- Have experience in the sales area- Typing skill with WPM 50 & Accuracy 90%- Sense Of Empathy- Has vaccinated 3 dose- Energetic and agile- Min. Fresh graduate and max 2 years in the same position (entry-level)- Attention to detail- Adaptive to dynamic changesDesirable Experience / Criteria (preferred):Able to speak English with minimum passive communication**Job Type**: Contract