Reservations Agent

**Position**: Reservations Agent (Full time #534887)**Property / Office**: Mandarin Oriental, Jakarta**Location**: Jakarta, Indonesia**Duties and Responsibilities**- Report directly to the Reservation Manager- Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro actively suggested- Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained- Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices- Promote seasonal packages and current promotions to our guests- Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department.**Requirements**:- Minimum 2 years working experience in the hotel industry.- Proactive communication skills.- Computer literate.- Possess a friendly, energized and outgoing personality.- Strong Team Player.- Able to work concentrated and effective under pressure.- Must possess ability to coordinate multiple tasks.- Excellent English and Indonesian communication skills both written/verbal.- Ability to maintain a high degree of confidentiality.- Possess high degree of stamina, agility and flexibility.- Sales and customer focused.- Takes initiative.- Self-motivated and high interest in self-development**Advertised**: 08 May 2023 SE Asia Standard Time**Applications close**: 30 Jun 2023 SE Asia Standard Time