Customer Success Officer

Company DescriptionNOBI helps people easily get more from their crypto asset & simplify their crypto investment experience. Our engineering team run hundreds of blockchain nodes, integrates with numerous DeFi smart contracts and run numerous real time robo trading to simplify the life our customers.We're here so that everyone can be part of the global cryptocurrency movement. Join us.**Job Description**:- Receive any questions, complaints or requests for help from users related to the NOBI Apps- Record, submit and resolve a user problem according to the procedure.- Make a report (recapitulation) problem solving.- Checking user KYC data and documents.- Responsible for resolving user technical problems or other obstacles to completion.- Participate in every meeting invitation or online meeting, discussions related to CS/user services can be via chat or other media.- Always develop themselves to support efficient and effective services to users.- Become a liaison between NOBI and users.**Qualifications**:- Has experience minimum 2 years as customer services / customer success, preferably in Fintech or Crypto Industry.- Have experience in telesales / sales- Proficient in English. Other languages would be of a great advantage, for collaboration with various stakeholders in the company.- Customer satisfaction oriented- Strong administration, analytical skills, with a systematic approach to problems- Ability to work under pressure, strong communication skills and exceed beyond expectation.- Familiar with Crypto