Customer Care Representative

Assisting and responding to customer enquiry / complaints via multiple communication channels.Analyse cases and provide the best solution to customers.Maintaining High quality of service, ensuring customer satisfaction and meeting company SLA.Becoming a company representative and maintaining the company's reputation by providing an excellent experience.Collaborating with internal departments to ensure the prompt solution for each customer enquiriesMale / FemaleMinimum Bachelor degreeMinimin 2 year experience as customer care are an advantage.Able to communicate in English (Passive). Active speakers are an advantage.High empathy and service oriented, Having a "people-first" attitude.Excellent communication skill (structure and persuasive and outgoing)Good problem solving skills.Able to work with IT software and Microsoft office.Fast learner and able to work under pressureWilling to work with shifting schedule (5 days a week, 8-5 include 1 hour break; 2pm-10pm. Willing to work on public holiday)Full WFO (Jakarta Barat)