**Job Number** 23203998**Job Category** Event Management**Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 2 years experience in the event management or related professional area.OR- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.**CORE WORK ACTIVITIES****Executing Event Operations**- Solve problems and/or suggest alternatives to previous arrangements if necessary.- Leads pre-event and post-event meetings for assigned groups.- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.- Manages customer budgets to maximize revenue and meet customer needs.- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.- Manages group room blocks and meeting space for assigned groups.- Adheres to all standards, policies, and procedures.- Celebrates successes and publicly recognizes the contributions of team members.**Executing the Sales and Marketing Strategy**- Up-sells products and services throughout the event process.- Participates in customer site inspections and assists with the sales process when necessary.- Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).**Managing Profitability**- Manages revenue and profitability associated with events.- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.- Reviews billing and payments with clients.**Providing Exceptional Customer Service**- Interacts with guests to obtain feedback on product quality and service levels.- Handles guest problems and complaints.- Makes presence known to customer at all times during entire event process.- Follows up with customer post-event.- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.- Strives to improve service performance.- Sets a positive example for guest relations.- Reviews comment cards and guest satisfaction results with associates.- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.**Be** where you can do your best work,**begin** your purpose,**belong** to an amazing global team, and**become** the best version of you.
