**Job Description/Role Profile****Job/Position**:Associate Solutions Engineer (job profile title)Technology Support Engineer (Business title)**BU/Organization**:GDT**Department**:Technology Operations - Workforce Technology Support**Line Manager's Position Title**:Technology Operations Partner - ISEA/Indonesia/Philippines/India**Location**Indonesia**_ OBJECTIVES/PURPOSE_**- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:- End User Support- Hardware troubleshooting and repair- Operating systems and software- Tools and processes**_ACCOUNTABILITIES:_**- Investigates issues, analyzes solutions and implements technical changes on small projects.- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.- Support on meeting rooms and meeting events- Ensures that system improvements are successfully implemented.- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.- Works under moderate guidance and direction.- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.**_ RELATED TO THIS ROLE _**- Provide regular updates on planned Initiatives and reports on Technology Operations and projects.- Ensure data accuracy on managed services**_ DIMENSIONS AND ASPECTS_****Technical/Functional (Line) Expertise**- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.**Leadership**- Oversee day-to-day operations and performance- Objective performance self-evaluation- Develop self and colleagues by available trainings and knowledge sharing.- Support training needs identified with the business.- Provide Voice of the Customer feedback and continuous improvement opportunities.**_ EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:_****Required**:- Associate degree or equivalent.- 1 to 3 years of relevant experience.- Good oral and written communications skills, with analytical and problem solving skills.- Ability to write and speak in the English and local language.- Efficient time management and coordination of tasks, working in a global IT environment.- Professional vocational training in Computer Science.- Work continuously to enhance own skills and take proactive ownership- Excellent customer management skills**Preferred**:- Bachelor Degree/Masters- Working knowledge of ITIL- Pharmaceutical industry and/or drug development business experience is a plus.**LICENSES/CERTIFICATIONS**:**PHYSICAL DEMANDS**:**TRAVEL REQUIREMENTS**:- Access to transportation.- Travel to other Takeda locations could be required**Locations**:Bekasi, Indonesia**Worker Type**:Employee**Worker Sub-Type**:Regular**Time Type**:Full time
