Technical Support

**The following is a Job Description for this position**:- Ensuring that the product or service used by the user can function normally/run as it should- Serving customers well- Perform troubleshooting and also provide solutions to customer problems- Provide education about products used by customers- Provisioning and activating product services- Coordinate a use case with an internal team, such as the Engineer/Product Team- Active in using the ticketing system (JIRA/Gitlab)- Ensuring customers are satisfied with the support provided by the company**The following are the requirements for this position**:- Female- Graduate from computer or related field.- Experience minimum 1 years as technical support. Fresh Graduate Welcome- Willing to work 24 hours (under consideration)- Have a good problem solving and logic- Good analytical thinking- Willing to work shifting (under consideration)- Willing to be assigned to visit customers outside the city at any time needed- Able to work under pressure**Job Types**: Full-time, ContractContract length: 12 monthsPay: From Rp5,000,000 per month**Language**:- English (required)Application Deadline: 01/31/2024