Technical Support Executives

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Keep the customer's privacy and protect customer information- Meet personal/team qualitative and quantitative targets- Handle simple to difficult inquiries in a given span of time- Manage different types of callers in a given span of time- Achieve the given metrics in accordance to the center's commitment to client- Manage and resolve customer complaints- Identify and escalate issues to supervisors- Provide accurate information and excellent customer service- Research required information using available resources- Research, identify, and resolve customer complaints using applicable resources- Process request according to customer's preference on time- Route calls to appropriate resources- Document all call information according to standard operating procedures- Recognize, document, and alert the management team of trends in customer calls- Follow up customer calls where necessary- Complete call logs and reports- Other duties as assignedJenis Pekerjaan: Penuh WaktuGaji: Rp10.887.544 - Rp12.537.172 per bulan