To provide technical support to clinical coordinator and marketing team in trials and installation- Working as a team with sales service to increase product penetration.- Identified new and follow up any potential business opportunities- Assist customer service with technical clarification of customer order- Ensure all service carry out on time and efficient- Educate staff in the hospital in maintenance of our machine- Provide technical support for design of HD room- Maintain database on all equipment including trial and loan machine- A service report to be completed for installation, repair and maintenance tasks- Enter all service report into technical service database and hardcopy be filled on regular basis- Other projects those may assign by Direct Superior- Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization- Obey the Fresenius Medical Care Compliance and Company Regulation**Education and Experience**- Has minimum education background of Bachelor (S1/D4) or Diploma (D3) degree from following majors:- Preferable: Electromedical Engineering (**preferable**)- Alternative: Electro Engineering, Biomedical Engineering, Mechanical Engineering or Computer Engineering- Preferably have Professional License as Electromedics (STR)- Minimum 1 year of experience as Technician in Medical Devices company is preferable. Fresh graduates are welcome.**Competencies**- Core Competencies refer to FME Company Values- **Collaborative**: means that we know how to work together for our shared purpose and to achieve our goals as one company- ** Excellent**: means that we continuously drive quality and progress to lead the business into a successful future- ** Proactive**: means that we are good at taking the initiative to make an impact with our work- ** Reliable**: means that we are a trusted companion to our patients, partners and colleagues- Technical Competencies:- ** Project Management**:Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.- ** Customer Service Management**:The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.- ** Resource Management**:The ability to leverage organizational resources effectively and works towards standards of excellence igoals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.- General Competencies:- **Continuous Learning**:Show the great willingness to receive knowledge & skills for effectiveness of work- ** Commit to the Organizational Ethic**:Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally- ** Administration, Planning & Organizing**:Implement the process of operational administration, reporting and document management regarding operational process in working unit.
