**Benefits**- Excellent working environment- Laptops and PCs provided- Work and life balance**Minimum Qualifications and Experience**:- Bachelor's degree in a related field.- Minimum of 2 years of hands-on experience in technical support or a related field.- Strong problem-solving skills and ability to think critically under pressure.- Excellent communication skills, both verbal and written, with the ability to clearly present technical information to non-technical users.- Proficiency in Python, SQL, API, and Google Applications is required.- Experience with testing and maintaining new and existing software systems.- Knowledge of infrastructure scalability, load balancing, and performance tuning for databases and software. Nice to have AWS experience.- Proven ability to improve processes and workflows.As a Technical Analyst, you will be responsible for providing exceptional support to users, investigating technical and data issues, and ensuring seamless operations of our software systems.**Key Responsibilities**:- User Support: Respond to incoming technical support requests from users/stakeholder and prioritize/escalate issues appropriately based on their urgency and impact on business operations.- Technical Issue Resolution: Investigate technical and data issues reported by user/stakeholders and regularly analyze technical and data-related issues, finding and reproducing the problems to identify root causes and propose resolution..- Problem Documentation: Document all processes, procedures, and issue resolutions thoroughly for future reference, creating a comprehensive knowledge base.- Collaboration: Collaborate effectively with cross-functional teams and share hypotheses and findings with relevant departments to address issues promptly.**Qualities and Skills**:- Analytical Thinking: Ability to analyze complex technical issues, think critically, and develop effective solutions.- Communication: Strong English verbal and written communication skills to convey technical information clearly and concisely.- Technical Proficiency: Proficient in Python, SQL, API, and Google Applications.- Team Player: Ability to collaborate effectively with team members and other departments.- Documentation: Strong documentation skills to maintain detailed records of issues and resolutions.We are looking for a proactive and dedicated Technical Analyst who can thrive in a fast-paced environment. If you meet the minimum qualifications and are passionate about providing top-notch support, we encourage you to apply.**Job Types**: Contract, Full-time**Salary**: Rp4,000,000 - Rp7,000,000 per month**Language**:- English (required)
