Company DescriptionRaffles Hotels & Resorts is now part of Accor Group, one of the world's largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: "Raffles is an oasis for the well travelled, offering emotional luxury." Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles' iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan."Embark on a unique career experience, a joyful journey of self-discovery" is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:Reservation Agent**Job Description**:The position of Reservation Agent serves a pivotal role in ensuring seamless guest experiences and maximizing room occupancy. As a Reservation Agent, the primary purpose is to handle all aspects of guest reservations with the utmost professionalism, efficiency, and personalization. This involves managing incoming inquiries, processing reservations, and providing tailored recommendations to guests to meet their preferences and needs. The Reservation Agent plays a crucial role in maintaining the hotel's reputation by upholding the highest standards of customer service and creating a positive first impression for guests even before their arrival. Through effective communication and a comprehensive understanding of the hotel's offerings, the Reservation Agent contributes significantly to the hotel's revenue generation and guest satisfaction, ultimately reinforcing the chain's brand reputation across the globe.**Qualifications**:
