System Services Representative

System Services Representative
Company:

Ibm Careers


Details of the offer

Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope.Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness.Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You may have the opportunity to work closely with the WebSphere Application Server (WAS) development lab to analyse and correct identified product defects.


Source: Brassring

Requirements

System Services Representative
Company:

Ibm Careers


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