Supervisor Ccs (Ygy)

Jadi bagian dari tim hebat dari perusahaan global.Bergabunglah dengan perusahaan global kami dan buka peluang tanpa batas dengan berkolaborasi bersama tim yang beragam dan berbakat. Bersama-sama, kami menciptakan kesuksesan, mendorong inovasi, dan menciptakan dunia dengan berbagai peluang yang tak terbatas.**Detail Pekerjaan**:- Coordinate with client and OM to make sure Contact Center Operation running well Monitoring daily activity of Contact Center Operation Ensure administration process of team member related attendance, schedule, and permit or leave Maintain KPI Contact Center (CSAT, FCR, AHT, etc) Validation on Quality Monitoring Performance Training and Coaching team member Provide daily, weekly, and monthly report**Persyaratan Keahlian**:- Minimum D3/S1 education background Fluent in english is a must both speaking and writing Have minimum 1 year experienced in the same position have strong knowledge in Ecommerce Customer experience oriented and team work player Good communication and strong analytical thinking Fast learner and problem solver Willing to be placed in Semarang and working on shifting scheduled**Tingkat Pendidikan**:- Diploma degree any major