Sr. Quality Evaluator

**Training & Quality****Location**- Jakarta, Indonesia***Job Title:Sr. Quality Evaluator**Job Description**:- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)- Contribute to maintaining forms and legends documents- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals**Location**:IDN Jakarta - Landmark Tower - 5th & 7th FloorsLanguage Requirements:Time Type:Full time** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents