**What we do**Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 40 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu have integrated with Coda Payments to accept payments.Coda Payments is headquartered in Singapore with dozens of additional outposts around the world. Coda Payments has recently been named the 28th fastest growing company in the Asia-Pacific region by the Financial Times (making it the second fastest-growing fintech company in its region), the 8th fastest growing company in Singapore by Straits Times, and a Technology Pioneer by the World Economic Forum.**Working at Coda**Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we're always looking to step up and adapt to changes quickly; there is never a dull day at Coda.We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team!**Responsibilities**:- On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Coda to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly sense of community online- Manage incoming social media messages- Interact with our followers on social media, engaging them in positive conversation to become Coda ambassadors- Analyze, research, and explain troubleshooting solutions to customers who are encountering challenges- Work with upset customers to find the root of the problem and provide them with white glove service- Escalate trends, issues, and customer feedback to appropriate teams- Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation- Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service**Qualifications**:- Fluency in English and Indonesian- Excellent verbal and written communication skills in English and Indonesian- Minimum of one-year call center experience- Minimum of one year demonstrated ability to drive results within a team- Demonstrated ability to prioritize, multitask and problem solve- Open to a flexible schedule which may include evenings, overnights, and weekends- Previous experience responding via social media on behalf of a large company.- Adaptable to change.- Familiarity/Experience with Social Media Platforms Hootsuite, SparkCentral, Sprinklr or ZenDesk.We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
