Smb Account Manager

Responsibilities- Manage 50-80 SMB accounts to improve their performance on TikTok and drive revenue growth.- Monitor the performance of his/her BoB. Communicate with clients in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity.- Analyze performance to priority accounts (problematic or top-tier advertiser)and create optimization strategies and sell through. Optimization goals include:- Account scale up- General creative tips and best practices - Bidding/Budget/targeting recommendations- Communicate topup/budget increase with advertisers and encourage them to increase investment on TikTok ads.- Able to identify high-value opportunities and low-hanging fruit.- Tier BoB and apply different approaches to manage clients of each tier to drive revenue.- Remove ad review blockers for advertisers. Communicate effectively with customers and internally stakeholders(ads review, finance, product etc.) to ensure good customer experience.- Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance AM work efficiency.Qualifications- Excellent verbal and written native language skills, Communicational English- Bachelor's degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations- Experience in Digital marketing/Account Manager - Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.- Experience working in a fast-paced, client-facing technical service environment supporting web-based products