Service Quality Improvement Staff

Service Quality Improvement Staff - BSD Job Descriptions: Develop Front Liners Service Standard Guideliness & Customer Care Training Module.Conduct Training Development for Front Liners.Handle Customer Care system/application/tools.Measure Front Liners Technical Competency Level.Measure and analyzing Customer Satisfaction Index (All Sinar Mas Land projects).Handle Unsolved Ticket Customer.Handle Service Innovation/Improvement areManage Customer Data.Job Qualifications: Minimum Bachelor's Degree in Computer/Telecommunication Engineering, Management, Administration.Minimum 2 years of working experience in related field.Excellent communication skills.Willing to be placed in BSD City.