Service Desk Agent

Job Description:
Maintaining communication with the end user Initiates incident cases or service requests Attempts to resolve incidents immediately Fulfills Service Requests Categorizes and prioritizes incident cases and service requests Coordinates activities with IT teams and/or external support teams to complete the incident resolution or to fulfill a service request Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset
Minimum Qualifications:
Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent Fresh graduate are welcome to apply Excellent customer service skills Knowledge of MS Windows and MS Office Ability to work in a team environment and take initiative Ability to effectively prioritize and handle multiple tasks simultaneously Excellent written and verbal communication skills IT Service Desk experience preferred Good English is a must