Service Associate- Front Office (Reception) (164749)

Shangri-La Hotel, SurabayaKEY RESPONSIBILITIESThe incumbent will be working under the supervision, direction and leadership of Front Office Leader in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts.Take responsibility of the front office to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesUpsell rooms to meet guests' needs when appropriateEnsure guest requests are fulfilled in a professional and timely manner**REQUIREMENTS**:Takes pride in being a hotelierObsess over customer exoerienceEnjoys crafting creative and best-fit solutionsCommunicates and write with fluency in English (and local language)Preferably has relevant experience in the hospitality industryPreferably comes from a hotel management-related education backgroundHas strong interpersonal and communication skillsUniversity/Diploma in Hotel ManagementAble to perform shift works or flexible working hoursSoftware Packages MS Word, excel, Opera System