About the Role
At Gojek, thousands of merchant-partners rely on us for their payment infrastructure needs. As Senior Product Manager for the Merchant connect, onboarding & reporting stream, you’ll take the wheel in creating tools and interfaces that will streamline our merchant onboarding and reporting processes. Collaborating with a talented troop of leaders in the engineering and business teams, you’ll break down complex issues into actionable steps forward to optimize our product. Your efforts will further position GoPay as the hub for all digital payments and transfers made by our users, stationed at the top of their minds when it comes to moving money.
What You Will Do
Create, own, and execute a product roadmap aligned with the long term product strategy
Influence peers, stakeholders, and key executives through the use of data, logic, and user empathy
Own key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metrics
Develop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product delivery
Convey important messages in a clear and compelling manner to cross-functional stakeholders
Manage prioritization, product definition, execution, roll out and impact analysis for each of the initiatives that are owned by your problem area
What You Will Need
At least 6 years of product management experience in delivering highly successful and innovative consumer Internet products with stellar design taste and product instincts
Ability to break down complex problems, identify use cases and solutions while working in an unstructured environment
Nuanced understanding of data, design, research, software engineering, business processes, and partner effectively with those teams
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Strong communication skills to weave strategy, insights, priorities and plans forward into a structured and organized storyline at all levels of management
Sharp attention to detail, with the ability to insist on high standards and manage multiple, competing priorities simultaneously with minimal supervision
About the Team
The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans and offline payments via Spots). GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions of registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia. Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia.
We have helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners, and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia.
The Merchant connect, onboarding & reporting stream is part of the larger Payments team. Our success depends on the success of our merchant-partners who rely on us for their payment needs. This team will focus on the onboarding and reporting experience of our merchant-partners in the region, which will include creating, owning, and executing a product road map aligned with product strategy. As we’re in the process of building this team up, you’ll be one of the first core members to make up our family based predominantly in Jakarta, with a potential few in Bangalore.
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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