NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.**More about this career opportunity**The Senior Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address more complex business, process and systems problems, and improvements in the organization. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.Key Roles and Responsibilities:Act as a bridge between the business problems and the technology solutions.Analyse, transform and ultimately resolve the business problems with the help of technology.Deliver business projects in line with sponsor requirements and enterprise architecture.Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.Assist with the resolution of issues pertaining to the service.Adhere to and follow the relevant development and support processes.Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.Take responsibility for delivery of multiple project elements with no supervision.Ensures the development of concepts and the management of these from inception through to post deployment.Knowledge, Skills and Attributes:Broad understanding of business practices and processesExcellent team player who displays good client service orientation with well-developed administrative and organisation skillsDeep expertise in specific systems, processes and technologies that they will be required to analyseMeticulous attention to detail whilst working under pressureExcellent verbal and written communication skillsProcess mapping technology knowledgeAbility to build rapport and engage effectively with a variety of stakeholdersKnowledge of project management methodologyExcellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectivesExcellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentationsSound working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioGood understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageousAcademic Qualifications and Certifications:Typically requires Bachelor's degree or equivalent with related demonstrable experienceProject management certification would be advantageousIIBA Membership requiredRelevant technology certification(s)Required Experience:Significant experience as a Business Analyst gained within a technology services environmentDemonstrable experience as a system administrator or developer would be advantageousSignificant experience in and with all operational aspects of a Services business, preferably with a Systems IntegratorDemonstrable experience in the process of developing and implementing new services and systemsUnderstanding of and experience with ITIL (IT Infrastructure Library)Demonstrable experience in coordinating and managing tasks, and multiple projects**A career at NTT means**:- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.- Being **your best self -** in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing.
