You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.- ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.- ** Your Responsibilities**:- To qualify + enter customer orders into the operational execution process.- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.- To create, review + refine customer reports.- To ensure delivery against all financial targets + strategic objectives across ISC.**Your Skills and Experiences**:- Bachelor degree- Preferred at least 1 year experience in related field- Able to converse fluently in Bahasa Indonesia and English- Ability to establish priorities and accomplish multiple tasks with mínimal supervision & computer skills- Strong time management and coordination skill- This role is temporary employment for 4 months**About Kuehne+Nagel***With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTHera Setyowati- Next steps to joining our team-- Speak with your Kuehne+Nagel recruiting specialistMeet our hiring teamDecide if you will accept the offer
