Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist- ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.- ** Your Responsibilities**:- To qualify + enter customer orders into the operational execution process.- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.- To create, review + refine customer reports.- To ensure delivery against all financial targets + strategic objectives across ISC.**Your Skills and Experiences**:- Excellent Customer Service skills- Have a strong attention to detail and accuracy- Demonstrating Drive + Commitment- Fostering Collaboration + Teamwork- Driving Business + Solutions- Championing Innovation + Transformation- Delivering Customer Excellence- Able to converse fluently in Bahasa Indonesia and English**A propos de Kuehne+Nagel***Mit mehr als 80,000 Mitarbeitern an mehr als 1.300 Standorten in über 100 Ländern zählt Kühne+Nagel zu den global führenden Logistikdienstleistern.Kühne+Nagel steht als Arbeitgeber für Chancengleichheit und wir engagieren uns auch im Hinblick auf Personen mit Behinderung für Diversität in unseren Teams. Wir glauben, dass Sie einen wertvollen Beitrag zu Kühne+Nagel leisten können und freuen uns auf Ihre Bewerbung.CONTACTHera Setyowati
