JOB DESCRIPTION
In this role, will pro-actively source new business for the hotel rooms, conference and event spaces and F&B outlets by developing new business opportunities, following up on all sales leads, identifying opportunities, conducting hotel presentations and hosting property walk through.
This role is also responsible for analyzing local market trends and competitor activity to create and proactively manage sales strategies that keep the hotel a leader in the marketplace through the development of future and repeat business and to assist in achieving revenue targets.
At Hilton Garden Inn, our promise is “to make our guest stay better and brighter” which means we need you to live our Hilton Values and embrace our Brighthearted Culture which you will be shared and trained when you join us.
What will I be doing?
As Sales Manager, you will analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Maintain a regular sales call pattern, conduct property walk through and entertain clients as required Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognizing potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for?
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems Commitment to delivering a high level of customer service Able to working in collaborative / matrixes environment Able to evaluating and identifying business opportunities for a business Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Have an experienced minimum 2 years in similar position Knowledge of local market Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
