Quality Assurance Contact Center

Job Descriptions:- Participates in customer and client listening programs to identify customer needs and expectations.- Determine weaknesses in performance and establish solutions to improve.- Ensure compliance with company's quality systems.- Identify process improvement opportunities.- Generate and maintain feedback and coaching documentation./Provides feedback to call center team leaders and managers.- Offer daily feedback via verbal & written communication.- Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center.- Ability to work and complete projects without supervision, self motivated.- Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.Pay: From Rp6,800,000 per month**Education**:- D1-D4 (required)**Experience**:- QA Contact Center: 1 year (preferred)**Language**:- English (required)