Project Logistics Customer Excellence Specialist

Are you ready to take your career to the next level in the world of logistics and supply chain management? Kuehne + Nagel, a global leader in logistics and supply chain solutions, is seeking a dynamic and talented individual to join our team in Project Logistics as a Customer Excellence Specialist. ** Your Role **:Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. ** Your Responsibilities**:- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavylift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.- To ensure accurate + timely production of relevant documentation (including but not limited toimport/export declarations, customs clearance, MES declarations).- To complete all tasks + administration relating to local services such as trucking, warehousing servicesincluding full hub operations, cargo surveys etc. where applicable.- To complete all required file administration including documentation, billing, + vendor invoices/ebillsacknowledgement + weekly forwarding sub-ledger (FSL).- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence ofcustomer complaints.- To report incidents + hazards as per the relevant working instructions.**Your Skills and Experiences**:- Bachelor Degree majoring in Logistics & Marine- Min 3 years Experience in required on International Freight Forwarding / Shipping- Team Player- Proven ability to summarize customer requirement to develop solutions- Top notch communication & presentation building and presenting skill- Have creative approach in regards of communication- Able to use Ms. Office (Word, Excel, powerpoint, Outlook)- Ability to converse fluently in Bahasa Indonesia & English- Willing to be based in Surabaya and to travel based on business needs (min. once a month)**About Kuehne+Nagel***With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTHera Setyowati