**Product Technical and Client Solutions****Position Overview**:- As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives.- This role requires a strategic thinker with a deep understanding of digital analytics, data and marketing, a strong client focus, and the ability to lead and inspire a high-performing team.- Additionally, you will be responsible for enhancing the overall client experience, with a focus on satisfaction, retention, and growth.**Key Responsibilities**:**Strategic Leadership**:- Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.- Drive innovation in analytics solutions to meet the evolving needs of clients.- Client Relationship Management:- Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.- Enhance client satisfaction, retention, and growth through strategic initiatives.**Team Management**:- Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.- Provide training and support to team members to enhance their capabilities.- Solution Delivery: Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.- Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.**Sales Support**:- Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.- Provide expertise during the sales process to demonstrate the value of our analytics solutions.**Continuous Improvement**:- Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.- Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.**Qualifications**:- Bachelor's degree in a relevant field; advanced degree preferred.- Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.- Minimum 5 years of experience in a client-facing role.- Strong leadership and management skills.- Excellent communication and interpersonal skills.- Strong analytical and problem-solving skills.- Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.- Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.- Proficiency in Google Workspace such as spreadsheet, docs and slides.
