Product Manager - Services And Sales Platform

**Description**:**About the Role**Are you ready to take your product management career to the next level? At Tokopedia, we're searching for a passionate and skilled individual to join our**Services and Sales Platform** Team. As a key player in our customer excellence directorate, you'll have the opportunity to shape the future of our CRM platform for ticketing and sales systems. If you're excited about leveraging cutting-edge technologies like Artificial Intelligence to revolutionize customer service and complaint management, this role is for you!**What You Will Do**- Define the product vision, strategy, and roadmap to achieve metrics expectation- Create Product Requirement Documents (PRDs) with clear objectives and execution details, including details on short-long term product goals- Translate between business to technical requirements or needs- Define and track the success/key metrics of every initiative- Able to find the root cause and analyze every problem and come out with a concrete solution- Monitor product implementation and ensure timely progress- Work closely and drive collaboration with a cross-functional team (engineers, designers, and business) in delivering product excellence- Supervise product publication (internal/external users) to raise awareness and product usage- Manage and distribute workload to team members while maintaining team performance**What You Will Need**- At least 3 years of experience in product management roles.- Basic to advance knowledge of data product management tools and a solid understanding of MS Excel.- Basic understanding of artificial intelligence- Problem-solving skills with clear structure and analytical thinking.- Analytical and data-driven nature - you love digging into the data to understand what's happening and define & measure success on every project.- Possess good communication skills, both verbally and in writing. English and Bahasa- Independent individual, curious in mind, and proactive to make things happen.- Background in computer engineering/business management/research is highly desired.**IMPORTANT**: