Operations Manager

An exciting Operations Manager job has just become available at a fast-growing financial services company.
About the Operations Manager Role:
As an Operations Manager, you will lead the platform’s overall customer operation. You will be constantly optimising customers' activeness through various campaigns and engagement activities.

Key Responsibilities:

Lead the platform’s overall customer operation to grow customer LTV by constantly optimising customer's activeness and value across each lifetime stage through various campaigns and engagement activities

Data driven analysis and strategy development to consistently improve customer conversion and retention

Drive customer acquisition and growth through digital channels other than performance marketing, i.e. social media, content, viral, referral etc

Participate in market research, plan and execution of the marketing campaign, work closely with products, tech, and customer service functions to come up with operations strategy

Responsible for Indonesia local insight report on a regular basis across market, customer and competitions

Drive the day-to-day operation by leading a team of 4+ Indonesia local talents and close collaboration with cross functions including brand marketing, product, risk control, etc.

To be successful in this Operations Manager role, you will need to have deep an understanding on the customer and digital industry landscape in Indonesia. You will also need to be responsible, efficient and have team spirit.

Key Requirements:

Minimum of five year's experience in customer operations and running a campaign for a 2C digital platform

Minimum of two year's experience in the Indonesia market

Excellent project management and communication skills

Proficiency in English and Mandarin due to regional coverage

Experience in product operations in Fin-tech space is preferred

This company is aiming to grow the business continually and that the company is committed to regional expansion for future growth.

If you have a strong exposure in fin-tech specially direct to customer and wish to be part a dynamic company, this Operations Manager role is right for you.

Please apply to find out more.