**Role Summary**: Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.**Main Responsibilities**:- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers Global Account Customer- Carry out any administrative task that is required for the Service Centre-- Assist in ensuring operational practices and procedures are carried out effectively-- Work with sub-contractors ensuring all activities are being carried out timely and meet service standards-- Offer administrative and operational supports to Service Centre operations.-- Work with other team-mates to perform and complete day to day activities-- Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures-- Process outbound material according to the latest processes and procedures-- Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures-- Keep the process area clean and tidy and make sure it is ready for the next process cycle-- Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards-- Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.**Requirements**:- Diploma Degree (or equivalent)- Experience in DHL and knowledge of Network Control activities following Company training- Software skills (Word, Excel, PowerPoint, etc.)- English skills, both spoken and written- Posses a high level of intelligence, excellent interpersonal and communication skills- Customer orientation- Able to persuades others of the value of an approach or idea- Sets clear and realistic goals and objectives.- Makes timely and appropriate choices based on accurate analysis and experience.- Challenges self and others to exceed standards and achieve extraordinary results- Must be able to lift up to seventy (70) lbs. occasionally- Must be able to lift forty (40) lbs. frequently- Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
