Operation Manager

**About the role**:Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction.**What You Will Do ;**:- Meet all Key Performance Metrics established.- Maintain metrics and analyze data to assess performance and implement improvements Hire, coach and provide training to personnel to maintain high customer service standards.- Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction and operational efficiency.- Supervising day to day operations in the customer service division.- Establish and maintain a positive work environment, which sustains an exceptionally high level of team member morale.- Promotes and coordinates communication between all departments.**What You will Need ;**:- Diploma/Bachelor's degree in any field.- 5 years of Call Center leadership preferred Ability to take initiative and work independently.- Excellent problem solving/resolution skills.- Strong English communication skills.- Self-motivated, well organized, detail oriented- Proficient in MS Office (Especially Powerpoint)- Excellent presentation skills- Professional, proactive, positive and can-do attitudeGaji: Rp9.000.000 - Rp12.000.000 per bulanKemampuan Bekerja Jauh dari Rumah/Pindah Rumah:- Yogyakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)Bahasa:- Inggris (Diwajibkan)