Lead Generator

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.**Job Title**:Lead Generator**Job Type**: Permanent, Full Time**Start Date**:ASAP**Reports To**:Senior Lead Generator**Role Profile and Purpose**:Supporting sales team in delivering best-in-class service to leads.**Goals/Deliverables**:- Communicating with potential customers and addressing their inquiries through various channels such as Facebook, Whatsapp, and Property Guru.- Responding promptly to lead inquiries and nurturing leads in a positive and helpful manner.- Converting inquiries to room viewings by using Cove's sales pitch process.- Keeping records of customer feedback and proactively informing the team of any improvements or suggestions that can be made.- Communicating and coordinating with the sales team to provide customer notes such as room criteria.- Managing tenant inquiries and relaying requests or issues to the right point of contact.- Provide a positive tenant experience on communication channels.**Experience and Qualifications Required**:- Bachelor's / Associate Degree in Tourism & Hospitality is preferred- A minimum of 1-2 years of working experience in sales/handling customer support- Ability to manage and deliver client's needs and demands- Good business acumen- Strong communication skills- Detail-oriented and creative problem solver- Willing to work in shift (Off days on weekdays)